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We are committed to providing exceptional service and support to our customers.
Find answers to common questions about our services.
You can contact our support team through the support ticket system, email, or phone. We typically respond within 24 hours.
Our support team is available Monday through Friday, 9 AM to 6 PM. Emergency support is available 24/7 for critical issues.
Yes, we offer a 30-day money-back guarantee on all hosting plans. Contact our support team to initiate a refund request.
You can upgrade your plan at any time from your account dashboard. Changes take effect immediately, and you'll be charged the prorated difference.
We accept all major credit cards, PayPal, and bank transfers. All payments are processed securely through our encrypted payment gateway.
Yes, we offer free website migration services for new customers. Our team will handle the entire transfer process to ensure a smooth transition.
Yes, we provide free SSL certificates with all hosting plans. SSL certificates are automatically installed and renewed to keep your site secure.
We guarantee 99.9% uptime for all hosting services. If we fail to meet this guarantee, you may be eligible for service credits as outlined in our terms of service.